Connection Test Result
"0% packet loss" shown in the test result
- Meaning
The communication with the host specified in [Host Name/IP address] is normal.
"100% packet loss" shown in the test result
- Meaning
Failed to communicate with the destination specified in [Host Name/IP address].
- Solution
-
[Host Name/IP address] may not be specified correctly. Make sure that the host name or the IP address is specified correctly.
If the problem persists, refer to the following section in Troubleshooting:
"99% packet loss" shown in the test result
- Meaning
Communication with the destination specified in [Host Name/IP address] is unstable.
- Solution
Refer to Cannot Connect the Scanner and a Computer via Wi-Fi and Cannot Connect the Scanner and a Computer via a Wired LAN, and take measures accordingly.
"ping: bad address" shown in the test result
- Meaning
The name-resolution or address-resolution for the destination specified in [Host Name/IP address] may have failed.
- Solution
-
Make sure that [Host Name/IP address] is specified correctly.
Make sure that the DNS server settings are correct.
If [Host Name/IP address] is specified correctly, refer to Cannot Connect the Scanner to a Destination by Specifying a Host Name for further solutions.
Refer to Cannot Connect the Scanner and a Computer via Wi-Fi and Cannot Connect the Scanner and a Computer via a Wired LAN, and take measures accordingly.