Connection Test Result

"0% packet loss" shown in the test result

Meaning

The communication with the host specified in [Host Name/IP address] is normal.

"100% packet loss" shown in the test result

Meaning

Failed to communicate with the destination specified in [Host Name/IP address].

Solution

[Host Name/IP address] may not be specified correctly. Make sure that the host name or the IP address is specified correctly.

If the problem persists, refer to the following section in Troubleshooting:

"99% packet loss" shown in the test result

Meaning

Communication with the destination specified in [Host Name/IP address] is unstable.

Solution

Refer to Cannot Connect the Scanner and a Computer via Wi-Fi and Cannot Connect the Scanner and a Computer via a Wired LAN, and take measures accordingly.

"ping: bad address" shown in the test result

Meaning

The name-resolution or address-resolution for the destination specified in [Host Name/IP address] may have failed.

Solution