Items to Check Before Contacting Your Distributor/Dealer
General
Item |
Findings |
|---|---|
Scanner name |
Example: SP-1120N For details, refer to Checking the Product Label. |
Serial No. |
Example: XXXX000001 For details, refer to Checking the Product Label. |
Date of manufacture |
Example: 20XX-01 (January 20XX) For details, refer to Checking the Product Label. |
Date of purchase |
|
Symptom |
|
Frequency of trouble |
|
Warranty |
Error Status
- Computer Connection Issues
Item
Findings
Operating system (Windows)
Error message
Interface
Example: USB interface
Interface controller
Example: A LAN board is used.
Connection method
Example: USB, Wired LAN
- Feeding Issues
Item
Findings
Paper type
Main purpose of use
Date of last cleaning
Date of consumable replacement
Operator panel status
- Image Quality Issues
Item
Findings
Scanner driver and version
Interface controller
Example: A LAN board is used.
Operating system (Windows)
Application
Example: PaperStream ClickScan
Scanning sides
Example: front, both
Resolution
Example: 600 dpi, 75 dpi
Image mode
Example: color, grayscale, black & white
- Other
Item
Findings
Can you send the output image and a photo that shows the paper condition by e-mail or fax?