If you encounter any errors or troubles while using the scanner, take the following measures before you contact the scanner service provider:

• Make sure that sufficient power is supplied. Do not use an extension cable.

• Use the plug and AC adapter that are supplied.

• Clean the inside of the scanner by referring to Daily Care.

• Turn the scanner off then back on.

If the problem still persists, check each item in Items to Check Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.