If a multifeed occurs, the indicators on the operator panel light up as follows.

When you press the scan/stop button on the operator panel, the overlapped documents are ejected.

If documents remain in the scanner, remove the documents by referring to When a Paper Jam Occurs.

If documents are overlapped and fed into the scanner frequently, take measures according to Overlapped Documents Are Frequently Fed into the Scanner.

If the problem still persists, write down the status of the indicators, check each item in Before You Contact the Scanner Service Provider and then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.