Brake Roller/Separator Roller(s) Not Installed Correctly

When a brake roller/separator roller installation error occurs, the operator panel displays the following error code and the corresponding details and solution.

Error Code	Error Details and the Solution
J9:64	Brake roller/separator roller(s) not installed correctly Set the Brake Roller/Separator Roller(s) unit correctly. If the problem persists after turning the power back on, inform your service provider of the error code. Code J9:64

Error Code

Error Details and the Solution

J9:64

Brake roller/separator roller(s) not installed correctly

Set the Brake Roller/Separator Roller(s) unit correctly.

If the problem persists after turning the power back on, inform your service provider of the error code.

Code J9:64

Take the following measures.

Refer to Replacing the Brake Roller to check if the brake roller is installed correctly.
Refer to Replacing the Separator Roller to check if the separator roller is installed correctly.
Turn the scanner off then back on.

If the problem still persists, write down the error code, check each item in Before You Contact the Distributor/Dealer and then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.