Items to Check Before You Contact the Scanner Service Provider

General

Item	Findings
Scanner name	Example: fi-8190 For details, refer to Checking the Product Label.
Serial No.	Example: XXXX000001 For details, refer to Checking the Product Label.
Date of manufacture	Example: 20XX-01 (January 20XX) For details, refer to Checking the Product Label.
Date of purchase
Symptom
Frequency of trouble
Warranty
Options used	Example: fi-819PRB For details, refer to Scanner Options.

Error Status

Computer Connection Issues

Item	Findings
Operating system (Windows)
Error message
Interface	Example: USB interface
Interface controller	Example: A LAN board is used.
Connection method	Example: USB, Wired LAN

Feeding Issues

Item	Findings
Paper type
Main purpose of use
Date of last cleaning
Date of consumable replacement
Operator panel status

Image Quality Issues

Item	Findings
Scanner driver and version
Interface controller	Example: A LAN board is used.
Operating system (Windows)
Application	Example: PaperStream ClickScan
Scanning sides	Example: front, back, both
Resolution	Example: 600 dpi, 75 dpi
Image mode	Example: color, grayscale, black & white

Other

Item	Findings
Can you send the output image and a photo that shows the paper condition by e-mail or fax?