[Scanner Operation Monitor] Window

This window is used to view the operating status of the managed scanners.


For details about the tool menu buttons, refer to "Tool Menu Buttons".

Scanner Central Admin Server Settings
Shows the [Scanner Central Admin Server Settings] window, where the Scanner Central Admin Server settings can be configured.
[Admin Operations] tab
Shows the [Scanner Admin Operations] window, where the registration status of scanners and the status of various scanner processes can be viewed.
[Operation Monitor] tab
Shows the [Scanner Operation Monitor] window, where the operating status of scanners can be viewed.
[Config List] tab
Shows the [Scanner Config List] window, where the managed scanners can be viewed in a list.
[Event Log] tab
Shows the [Event Log] window, where the events output from the Scanner Central Admin Server and scanners can be viewed.
[Statistical Information] tab
Shows the [Statistical Information] window, where the statistical information of scanners can be viewed.
Scanner Operating Status
Shows the operating status of the managed scanners.
Online (In use)
Shows the number of scanners that are currently operating. In parentheses, the number of scanners that are currently logged in is shown.
Offline
Shows the number of scanners that are currently turned off or in standby mode.
Unreported
Shows the number of scanners whose operating status is not reported.
Consumable Alerts
Shows the number of scanners whose consumable parts are soon to pass or have passed their rated lifetime already.
Check required
Shows the number of scanners that require maintenance (such as cleaning) or scanners with one or more installed outdated drivers that do not support the Scanner Central Admin Agent.
Update
Shows the number of the scanners to be updated.
Error
Shows the number of scanners on which an error has occurred. Occurrence of errors is indicated by the error marks (Error).
Filter Conditions
Filters the scanners displayed in the scanner operating status list.
Device Name
Enter a part of or the entire name of the scanner to be filtered/computer connected to the scanner. This may be up to 15 characters long.
IP Address
Enter the IP address of the scanner to be filtered/part or all of the IP address of the computer connected to the scanner. This may be up to 15 characters long.
Model
Select the model of the scanner to be filtered.
Group Type
Select the group type that the scanner to be filtered belongs to. The default value is [Update Group].
Group Name
Select the group name that the scanner to be filtered belongs to. The default value is [(All)].
Comment
Enter a part of or entire comment on the scanner to be filtered. This may be up to 64 characters long. Line-feed cannot be used. Note that this is case sensitive.
Status
Select the operating status of the scanner to be filtered. The default value is [(All)].
[Apply] button
Filters the scanners displayed in the list, according to the specified filter conditions.
Scanner Operating Status List
The operating status of a scanner is indicated by the following icons and marks.
Press an icon to show the [Scanner Details] window, where the details can be viewed.

The icon varies depending on the scanner as shown below.
Icon Scanner
In use Departmental/Workgroup Scanner
In use
In use
In use Production Scanner
In use
In use Network Scanner
In use
In use Image Scanner (Operated with PaperStream NX Manager)

The marks do not depend on the scanner.
Mark Status Description
Update Update Shown when new update modules for scanners are available.
When new update modules are installed on the scanners, this mark is cleared.
Error Error Shown if an error which requires an action occurs in a scanner.
There are two types of errors which require an action.
  • Temporary Errors
    Errors which can be recovered by a user.
    • Code
      1F060001
    • Message
      Temporary scanner error was detected. [038010, xx : yyyyyyyyyy]
    x indicates a hexadecimal numerical number, and y indicates a message.
    The italic text represents variable character strings.
  • Device Errors
    Errors which require the recovery operation by a service engineer.
    Transport lock errors are not notified.
    • Code
      8F060001
    • Message
      Scanner parts replacement notification was detected. [04xxxx, xx : yyyyyyyyyy]
      Scanner parts replacement notification was detected. [05xxxx, xx : yyyyyyyyyy]
      Scanner parts replacement notification was detected. [06xxxx, xx : yyyyyyyyyy]
      Scanner parts replacement notification was detected. [0Bxxxx, xx : yyyyyyyyyy]
    x indicates a hexadecimal numerical number, and y indicates a message.
    The italic text represents variable character strings.
This mark is cleared in the following cases:
  • when the [Clear Error Status] button on the [Scanner Details] window is pressed
  • when the [Clear All Errors] button on the [Scanner Operation Monitor] window is pressed
  • when documents are scanned properly
  • when the scanner is replaced
Consumable Alerts Consumable Alerts Shown when a consumable part is near or has reached its replacement time.
This mark is cleared when the consumable part counter is cleared after consumable parts are replaced.
Check required Check required Shown when maintenance for the scanner is required in the following cases:
  • when the throughput exceeds the cleaning cycle
  • when a scanner maintenance part needs to be cleaned
  • when the glass inside the scanner needs to be cleaned
  • when the number of paper jam or multifeed occurrences exceeds the specified number of times
  • when one or more outdated drivers that do not support the Scanner Central Admin Agent are installed
This mark is cleared in the following cases.
Note that if there are multiple causes for which this mark is shown, the mark is cleared when all of these causes are fixed.
  • when the counter for [After cleaning] is cleared in the Software Operation Panel after the scanner is cleaned
  • when the consumable part or glass is cleaned
    Note that the consumable part should be cleaned by a service engineer.
  • when the number of paper jam or multifeed occurrences is less than the specified number of times
    or when the number of paper jam or multifeed occurrences returns to "0" the next day if the [Determine by number of occurrences within one day] check box is selected
  • when all the drivers installed are the latest versions and no outdated drivers that do not support the Scanner Central Admin Agent remain with "Version (NotSupport)" indicated on the [Scanner Details] window.

ATTENTION

Pages
Page numbers for the scanner operating status list are displayed.
If there are more than two pages, the page number is underlined. Pressing a page number displays that page.
[Clear All Errors] button
Clears all error marks (Error) shown.
If there are multiple lists of the scanner operating status, then all error marks of the scanners are cleared.