Error Status
Computer Connection Issues
Item |
Findings |
|---|---|
Operating system (Windows) |
|
Error message |
|
Interface |
Example: USB interface |
Interface controller |
|
Connection method |
Example: Wi-Fi |
Feeding Issues
Item |
Findings |
|---|---|
Paper type |
|
Main purpose of use |
|
Date of last cleaning |
|
Date of consumable replacement |
|
Touch screen status |
Image Quality Issues
Item |
Findings |
|---|---|
Scanner driver and version |
|
Interface controller |
|
Operating system (Windows) |
|
Application |
Example: PaperStream ClickScan |
Scanning sides |
Example: front, back, both |
Resolution |
Example: 600 dpi, 75 dpi |
Image mode |
Example: color, grayscale, black & white |
Other
Item |
Findings |
|---|---|
Can you send the output image and a photo that shows the paper condition by e-mail or fax? |